Unresolved Incidents

RAID 10 Disk Failure
Affected services: AMS-S101
Identified

We are currently still awaiting for the remainder of the hardware to be shipped over to our datacentre at this time. We are hoping to have an update to clients regarding the replacement server by the end of the week.

Apologies for the delay and thank you for your patience regarding this matter.

Identified

Unfortunately we have now identified data loss during the rebuild process due to the loss of two drives across the array.

As a result of this failure we are now converting all clients to our performance range, an immediate recreation of service is available in LAX and a new AMS performance range will be available in the coming days.

For those who subscribed to automatic backups, we will be able to restore your service from those, for all other clients please activate your disaster recovery plan and restore from available backups.

We sincerely apologise for the inconvenience that this incident has caused.

Identified

Our datacenter technicians have identified the cause and have replaced the failed drive and are currently working on rebuilding the array before bringing the server back online.

Investigating

We are currently investigating into a sudden service loss to our Amsterdam location. Updates to follow.

All services are online.No open issues , last issue was 1 week ago on Clouveo Website.
Uptime / Load Oct 14 Oct 15 Oct 16 Oct 17 Oct 18 Oct 19 Oct 20
Clouveo Website 99.666%
Hosting
SHUK1 99.115%
Cloud Servers
Cloud Control Panel 99.796%
LAX-P102 97.745%
LAX-P103 98.626%
No/minor issues (>99.9% uptime) Short outage (>99% uptime)
Issues reported
Major outage (<99%) High Load Average

Incidents

September 20th, 2021

RAID 10 Disk Failure
Affected services: AMS-S101
Identified

We are currently still awaiting for the remainder of the hardware to be shipped over to our datacentre at this time. We are hoping to have an update to clients regarding the replacement server by the end of the week.

Apologies for the delay and thank you for your patience regarding this matter.

Identified

Unfortunately we have now identified data loss during the rebuild process due to the loss of two drives across the array.

As a result of this failure we are now converting all clients to our performance range, an immediate recreation of service is available in LAX and a new AMS performance range will be available in the coming days.

For those who subscribed to automatic backups, we will be able to restore your service from those, for all other clients please activate your disaster recovery plan and restore from available backups.

We sincerely apologise for the inconvenience that this incident has caused.

Identified

Our datacenter technicians have identified the cause and have replaced the failed drive and are currently working on rebuilding the array before bringing the server back online.

Investigating

We are currently investigating into a sudden service loss to our Amsterdam location. Updates to follow.